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The CAMA Standing Strong Toolkit: A CAO's Guide to Professionalism Amidst Incivility is an essential resource for Chief Administrative Officers (CAOs) looking to navigate the challenges of incivility in local government. Available to members through the Member’s Section of the CAMA website, this toolkit provides actionable strategies to help CAOs maintain professionalism while fostering a respectful and productive work environment.
Whether dealing with incivility from elected officials, staff, or the public, this comprehensive guide equips CAOs with practical approaches to protect their teams, manage conflicts, and build resilience in the face of hostility. It also covers vital topics like legal obligations, crisis management, and the growing role of social media in exacerbating incivility.
This resource is a must-read for CAOs committed to fostering respect, professionalism, and positive change within their organizations. Download the CAMA Standing Strong Toolkit today to explore in-depth case studies, expert tips, and actionable steps for addressing incivility in local government.
Click here to find the Top 10 Tips for CAOs to Foster Respectful Relationship with Elected Officials to help you set the stage for a respectful and productive working environment.
If you would like to read the Executive Summary of the Toolkit, click here.
